Frequently Asked Questions (FAQ)

ATA has recently made some upgrades to improve the user experience. We’re thrilled to announce that we’ve launched a new-and-improved ATA website, a new CRM platform and a new membership model. With all these changes, you probably have some questions. If you can't find an answer to your question below, please contact us and we will respond as soon as possible.

Take a tour of
the
new website
and Member portal →

 


I have a question about...

Membership and joining the ATA

Renewals and becoming engaged

User profile and/or account management
(reset password, update profile, manage roster, etc.)

   

membership and joining the ATA

Click 'Join' and complete the form. After submitting the form, you will be able to access more information on membership benefits, levels and pricing.

Should you join the ATA online, you'll receive a welcome email with instructions to manage your profile. You will also be able assign your membership “seats” based on the amount of access associated with your membership level.

A membership term begins when payment is received and continues for one year from that date.

Members receive discounts on meeting registrations, above and beyond any free registrations that come with their membership level. Members who exhibit at our meetings also receive a discount on their exhibit fee.

No. While members receive special discounts to our conferences, non-members are also welcome to register and attend.

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I'm currently a member of ATA

The ATA is committed to ensuring that everyone has access to safe, affordable, and effective care when and where they need it, enabling the system to do more good for more people. Telehealth expansion and adoption is key to accomplishing that goal.

ATA aims to accelerate and enable adoption by expanding our membership into large health systems and solution provider companies, and raising our membership dues allows us to update and enrich member resources on a more regular basis.

At the formal launching of our new membership model, we will continue existing benefits and access to current members. You can renew your membership at your current level as long as your membership is active.

If your membership expires, you will be asked to renew into one of the new membership levels. Those levels come with very similar benefits but are “tiered” to the amount of access desired. Levels 2-5 also come with the important additional benefit of one or more complimentary conference registrations.

Current individual members can continue to renew at the individual level, as long as their membership remains active. Once a membership expires, members will be asked to rejoin at Levels 1-5.

  1. Get and stay active in our many member forums!
  2. Sign up for participation and notification of activity with relevant Special Interest Groups (SIGS) and/or State Forums.
  3. Post questions to the Open Forum, found in the Communities section of our website, to hear advice and shared experiences from other members and experts in the field.
  4. Respond to posted questions if you have advice, or resources to share.
  5. Register for SIG Meetings and monthly policy webinars.
  6. Make sure all “seats” that are part of your membership are being utilized.
  7. Participate in our in-person forums (our Annual Conference and our fall conference, EDGE).
  8. Participate in additional branding and advertising opportunities in our business connect section.

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Managing your user profile and/or member account

  1. Click 'login' at the top right corner of the page.
  2. Click the 'Forgot password?' link on the login page.
  3. Type your email address on file as your username.
  4. You will receive an email with a link to reset your password. Look for an email with a subject line ‘Your new ATA Membership Portal password.’
  5. Once you have created your new password, you will be directed to your member portal where you can update your email and mailing address.
  6. A pop-up message will appear asking you to ‘allow access.’ This is a onetime step required to access your purchased content on our website. Please click ‘allow.’
  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials. Your username is your email address on file.
  3. Click ‘My Profile’ located at the middle top page.
  4. Click ‘Update your Email’ at the top right corner.
  5. Enter your new email address and click ‘Submit’.
  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials. Your username is your email address on file.
  3. Click ‘My Profile’ located at the middle top page.
  4. Update the fields you wish to change and click ‘Save Profile Information.’

The Primary/Purchaser/Admin Contact of the organization’s account will be able to view and manage the membership roster on behalf of the organization. Follow the steps below to view who is listed on your roster.

  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials. Your username is your email address on file.
    If you have forgotten your password, click ‘Forgot Password?’ to reset it.
  3. Click ‘My Profile’ located at the middle top page.
  4. Click ‘Subscriptions’ on the left-hand rail of the page.
  5. Click ‘Manage’ on the active subscription to view all the individuals listed on your roster.

Those who have a green check-mark under the ‘Assign’ column have an active seat.

If you would like to add a new contact:

  1. Click ‘+Add New Contact
  2. Click the check-mark beside their name to activate their seat.