Having issues logging in?

Currently, the login feature will only work for current ATA Members and individuals who have purchased the ATA19 Session Recording package. If you are having issues logging in and/or navigating the new member portal or website, feel free to review the resources below on how you can reset your password.

If you're still having issues, please submit this form and and someone will get back to you as soon as possible.

Frequently Asked Questions

The ATA has recently made some upgrades to improve the user experience. We’re thrilled to announce that we’ve launched a new-and-improved ATA website, a new CRM platform and a new membership model. With all these changes, you probably have some questions. If you can't find an answer to your question below, please contact us and we will respond as soon as possible.

Take a Tour of the New Website and Member Portal

Why did you change the membership model? I'm a current ATA member. Can I renew my membership at my current level?

At the formal launching of our new membership model, we will continue existing benefits and access to current members. You can renew your membership at your current level as long as your membership is active. If your membership expires, you will be asked to renew into one of the new membership levels. Those levels come with very similar benefits but are “tiered” to the amount of access desired. Levels 2-5 also come with an important additional benefit of one or more complimentary conference registrations.

Why did you change the membership model? 

The ATA is committed to ensuring that everyone has access to safe, affordable, and effective care when and where they need it, enabling the system to do more good for more people. Telehealth expansion and adoption is key to accomplishing that goal. ATA aims to accelerate and enable adoption by expanding our membership into large health systems and solution provider companies, and raising our membership dues allows us to update and enrich member resources on a more regular basis.

How can I learn more about benefits and membership levels?  

Click here to reach a member of the membership team who can contact you will more information about the membership levels, benefits and pricing.

Can individual members still join? 

Anyone can join the ATA. We don’t differentiate between individuals, organizations, and institutions. Membership is simply associated with the amount of access desired. Most individuals or small companies will likely join or renew at Level 1, which provides 1-2 membership seats. Many large, national companies or health systems will find that Level 5 membership is the best fit with unlimited access and user seats.

Current individual members can continue to renew at the individual level, as long as their membership remains active. Once a membership expires, members will be asked to rejoin at Levels 1-5.

How long is a membership term?

A membership term begins when payment is received and continues for one year from that date.

How can I (or my company) get maximum value from my membership? 
  • Get and stay active in our many member forums!
  • Sign up for participation and notification of activity with relevant Special Interest Groups (SIGS) and/or State Forums.
  • Post questions to the Open Forum, found in the Communities section of our website, to hear advice and shared experiences from other members and experts in the field.
  • Respond to posted questions if you have advice, or resources to share.
  • Register for SIG Meetings and monthly policy webinars.
  • Make sure all “seats” that are part of your membership are being utilized.
  • If you have a level 5 membership with unlimited access - spread the word, and the link , to allow ALL interested parties to create their own customized login.
  • Participate in our in-person forums (our annual conference and our fall conference, EDGE).
  • Participate in additional branding and advertising opportunities in our business connect section.
How can I find out who is assigned a login/seat as part of our membership? 

The Primary/Purchaser/Admin Contact of the organization’s account will be able to view and manage the membership roster on behalf of the organization. Follow the steps below to view who is listed on your roster.

  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials by filling out the ‘Username’ and ‘Password’ fields. Your username is set to your email address on file and if you have forgotten your password, click ‘Forgot Password?’ to reset it.
  3. Click ‘My Profile’ located at the middle top page.
  4. Click ‘Subscriptions’ on the left-hand rail of the page.
  5. Click ‘Manage’ on the active subscription to view all the individuals who are listed on your roster.
    • Those who have a green checkmark under the ‘Assign’ column have an active seat.
    • If you would like to add a new contact, simply click ‘+Add New Contact’ and make sure to click the checkmark beside their name to activate their seat.
What kind of discounts do members receive? 

Members receive discounts on meeting registrations, above and beyond any free registrations that come with their membership level. Members who exhibit at our meetings also receive a discount on their exhibit fee.

Do I need to be a member to attend your conferences? 

No. While members receive special discounts to our conferences, non-members are also welcome to register and attend.

What is the process to join the ATA? 

Complete the Membership inquiry form. That will allow us to send you membership information and guide you in the best choice for a membership level. Once payment is received you will receive a welcome email with login instructions to manage your profile. You can also share this with others to whom you wish to assign a membership “seat” based on the amount of access you have purchased.

How do I reset my password? 
  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials by filling out the ‘Username’ and ‘Password’ fields. Your username is set to your email address on file and if you have forgotten your password, click ‘Forgot Password?’ to reset it.
  3. Click ‘My Profile’ located at the middle top page.
  4. Click ‘Reset Password’ on the left-hand rail of the page.
  5. Enter your ‘Current Password’ and provide a new password (must be greater than 8 characters) in the ‘New Password’ and ‘Confirm Password’ fields.
  6. Click ‘Submit’.
How do I update my email address? 
  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials by filling out the ‘Username’ and ‘Password’ fields.
  3. Click ‘My Profile’ located at the middle top page.
  4. Click ‘Update your Email’ at the top right corner.
  5. Enter your new email address and click ‘Submit’.
How do I update my profile? 
  1. Click ‘Login’ located at the top right corner of the page.
  2. Enter your login credentials by filling out the ‘Username’ and ‘Password’ fields. Your username is set to your email address on file.
  3. Click ‘My Profile’ located at the middle top page.
  4. Update the fields you wish to change and click ‘Save Profile Information’.