How to manage your organization's roster?

The administrator contact of the organization’s account is responsible for managing their own roster, which includes adding, assigning and unassigning members. It is important to keep the roster up to date as this determines who has access to ATA’s members-only content.

Accessing the roster management page

To add, assign (activate) and unassign (deactivate) members, you will first need to access the organization’s roster management page. Here are instructions to get to that page.

  1. Log in to the ATA Member Connection and navigate to My Profile. You can also log in to the ATA Member Connection site using the login button on the top right of the ATA website, americantelemed.org.
  2. Click the edit button next to "Contact Details." 
  3. [Enter] your “Username” and “Password” and [click] “Log In”. Your Username is your email address that’s on file.
  4. If you have forgotten your password, follow steps (in the section below) to reset it.
  5. Once you are logged in to the website, [click] “My Profile” in the upper right-hand corner of the page.
  6. [Click] “Memberships” on the left-hand rail of the member portal, then [click] “Manage”.
  7. [Click] “Members” on the left-hand rail of the member portal to view the roster.
  8. [Click] “+Add Member”. When clicked, a pop-up box will appear for you to [type] in the “First Name”, “Last Name” and “Email” of the new member, then click “Done”.

  9. Once you’ve added the new member to the roster, locate their name and [check] the box beside it to activate their seat. By checking the box, an auto-generated email will be sent to the new member to create a password.

  10. To unassign (deactivate) an individual listed on the roster, simply [uncheck] the box beside their name to disable their access.
  11. By default, an individual’s role on the roster is set to “Standard”.  To assign an individual from your roster as an additional administrator, simply toggle their role from “Standard” to “Admin”. By switching their role to an administrator, you are granting that individual access to help manage the roster on behalf of the organization.

having trouble logging in?

Forgot your password?

  1. Go to www.americantelemed.org and [click] “Login” in the upper right-hand corner of the page.
  2. [Click] “Forgot Your Password” on the login page.
  3. [Enter] your email address that’s on file as your “Username”, then [click] “Send Password Reset Email”.
  4. You will receive an email with a link to reset your password. Please be on the lookout for an email with the subject line, “ATA Membership Portal - Forgot Password”.
  5. Didn't receive an email? Either you don't have an ATA user with that email address or your organization's administrator has not activated your user from the member roster. Please contact ATA or your organization's administrator.